Travel Smart Crew work to achieve maximised support for both suppliers and clients, thereby facilitating a win-win business relationship for all. The following guidelines support positive product and service partner relationships:
Our principles:
- We believe in strong supplier relationships – partners for mutually beneficial business
- We cannot deliver good support for suppliers without appropriate and effective rates, specials, terms and conditions. Hence we need your commitment to enable ours, your protection to ensure you keep us in the market.
- We prefer to work with less rather than more partners – to have a smaller preferred supplier base where more business is done for less partners, rather than less business for more
- We trade as independently branded companies, each with our own client base and niche markets – however draw from common group resources, skill and experience. Any rates and terms you supply must thus be common to all members of the group.
- We work with you to optimise your results, always provided we have competitive advantage.
- We work with you to optimise your results, always provided we have competitive advantage.
Success Criteria:
A number of components contribute to a successful relationship aimed at maximising both of our businesses. It is the mix of these that enable positive support for you:
- Competitive nett and gross pricing and associated terms and conditions
- Protection by you of our nett price structure, together with some exclusive specials and or arrangements for TSC
- Product Knowledge, support material, and enthusiasm to recommend your establishment
- Mutually agreed Marketing Support where deemed prudent, practical, and cost effective.
- Respect and understanding for each other’s particular circumstances – the will and flexibility to make it work
- Confidentiality on all arrangements
- Simplicity of all price structures and arrangements
- Availability of your rates and product/service throughout the year
- Applicability of the agreed nett rate structure also to specials and promotional rates.
Levels of Involvement with Travel Smart Crew:
Provided we are satisfied with the suitability, quality, retail pricing and location of your product / establishment – as regards others in your area or already on our books (we prefer less, rather than more – so we can foster stronger relationships), three criteria determining our inclusion of your product/service in our database are as listed below:
1) Listed Status
Listed status implies that you are incorporated in our database, and implies:
- Acceptance by ourselves in terms of the above – a product we can use and recommend to our widely based client base
- Nett STO rates at WHOLESALE LEVEL (and we are regularly in the habit of verifying rack levels as offered by suppliers, as also these are listed in our online database). As a wholesaler we deal with many trade based clients both domestic and international to whom we pass on commission, hence it is important that we have adequate wholesale leeway.
- A 30 day account facility, not for the sake of running up credit – rather to avoid the hassle and costs of individual bookings being paid piecemeal.
- A supply of brochures and other relevant information, also good quality pictures.
- Acceptance of our standard terms and conditions where applicable.
- A minimum of 1 complimentary room night per year for staff/agent/client educational purposes (utilised sensibly as agreed with you when suitable/available) for all establishments with 30 or less rooms – 2 complimentary nights for larger establishments.
- The same rates and conditions made available to all partners in the TSC group, irrespective of individual volumes or past support
2) Preferred Status
The essential difference of this agreement is that in return for preferential terms, we strive to support you as a preferred partner in preference to others, also aiming to influence our clients accordingly. All of the above criteria as stated above for LISTED SUPPLIERS apply, as well as the overall suitability of your product/service. Only a limited number of suppliers can have preferred status.
In addition, preferred status entails:
- A Preferred Wholesale rate structure better than above, however dependent on the establishments rates, competitive rates, norms for what price levels are generally offered etc – individually negotiated with you seeking to maximise the returns to you as the product partner.
- In addition, and/or in the alternative, volume concessions on rates and or overall business either on a regular monthly, periodic, but minimum annual review structure, again individually negotiated to suit each individual set of circumstances.
- Preferential specials or packages, unique to ourselves, which assist to drive volumes
- A Fixed room allocation, where appropriate, with reasonable release periods.
3) Promoted Status
Promoted suppliers should preferably be preferred partners, however exceptions can be made if circumstances warrant. The difference between this and the LISTED relationship is that active marketing strategies are in place to promote business, marketing tools seeking to push business for you through mutually agreed strategies.